08-14-2008, 12:54 PM
I received a letter from the manufacturer of my infant car seat stating they were offering me any new product from their catalog in return for my used car seat they wanted for "field testing."
I called them to accept the offer, and the customer service rep explained the procedure: they would send me the new car seat along with a box and return label for the old car seat. I told them which new car seat I wanted, and it arrived a few days later with no box and no return label.
I called back to notify them, and the customer service rep said the box and return label for the old car seat would be sent separately. After a couple weeks, it still didn't show up.
Then, I wrote a letter addressed to the person who had signed the original letter sent to me about the offer and faxed it to the manufacturer's office using the number on the letterhead. In the letter, I explained I was trying to hold up my end of the deal, but I had received no return materials and no further instructions from them.
Again, nothing.
At this point, months after our first conversation, what is my obligation to pursue the return of the old car seat?
Thank you for your guidance.
I called them to accept the offer, and the customer service rep explained the procedure: they would send me the new car seat along with a box and return label for the old car seat. I told them which new car seat I wanted, and it arrived a few days later with no box and no return label.
I called back to notify them, and the customer service rep said the box and return label for the old car seat would be sent separately. After a couple weeks, it still didn't show up.
Then, I wrote a letter addressed to the person who had signed the original letter sent to me about the offer and faxed it to the manufacturer's office using the number on the letterhead. In the letter, I explained I was trying to hold up my end of the deal, but I had received no return materials and no further instructions from them.
Again, nothing.
At this point, months after our first conversation, what is my obligation to pursue the return of the old car seat?
Thank you for your guidance.